Shipping policy
Shipping and Delivery Policy
NYOGO Shop - Nyogo Limited
Last updated: 8 September 2026
1. Delivery destinations
We currently deliver to addresses within New Zealand. Delivery availability may vary depending on the product and supplier. Any restrictions will be shown on the product page or at checkout.
International shipping may be arranged directly with NYOGO Studio. Please contact us at nyogostudio@gmail.com before placing an order to discuss the destination, product availability, shipping costs, and estimated delivery timeframe.
International orders are subject to supplier availability, applicable customs requirements, and any import duties or taxes. These details will be confirmed with you before an international order is accepted.
2. Shipping charges
Shipping charges are calculated and displayed at checkout before you confirm your order. Charges may vary depending on the product, delivery address, and supplier.
Where products are dispatched from different locations, your order may arrive in separate parcels. Any applicable shipping charges will be disclosed before payment.
3. Processing and delivery times
Estimated processing and delivery times will be provided on the relevant product page or at checkout where available. These are estimates unless a specific delivery timeframe is expressly agreed.
If no delivery timeframe has been agreed, we will arrange delivery within a reasonable time as required by New Zealand consumer law.
4. Supplier-dispatched orders
Some products are dispatched directly from our third-party suppliers. This means items in the same order may arrive separately or at different times.
NYOGO Shop remains your point of contact for order enquiries, delivery problems, and any remedies required under applicable consumer law.
5. Delays and lost parcels
If your order is delayed, lost, or does not arrive, please contact us at nyogostudio@gmail.com with your order number.
We will investigate with the relevant supplier or delivery provider and arrange an appropriate remedy in accordance with New Zealand consumer law.
6. Damaged deliveries
If your order arrives visibly damaged, please contact us within 48 hours of delivery where reasonably possible. Include photographs of the product and packaging and retain the packaging until we have advised you of the next steps.
Reporting outside this requested timeframe does not remove any rights you may have under New Zealand consumer law.
7. Incorrect delivery information
Please check your delivery details carefully before confirming your order. If you notice an error, contact us as soon as possible.
We cannot guarantee that an address can be changed after dispatch, but we will make reasonable efforts to assist. Additional delivery costs caused by incorrect information supplied by the customer may be payable by the customer where lawful.
8. Contact
NYOGO Shop - Nyogo Limited
Email: nyogostudio@gmail.com