Refund policy

Return and Refund Policy

NYOGO Shop — Nyogo Limited
Last updated: 8 September 2026

Change-of-mind returns

We do not offer refunds or exchanges simply because you have changed your mind, ordered the wrong item, or no longer want a product. This includes opened or used products. This does not affect your rights under New Zealand consumer law.

Damaged on arrival

If your order arrives visibly damaged, please contact us within 48 hours of delivery where reasonably possible. Include your order number, photographs of the product and packaging, and a brief description of the damage. Please retain the packaging until we have advised you of the next steps.

We will investigate and arrange an appropriate remedy. Reporting outside this requested timeframe does not remove any rights you may have under New Zealand consumer law.

Faulty, unsafe, or incorrect products

If a product is faulty, unsafe, not as described, or otherwise fails to meet a consumer guarantee, please contact us at nyogostudio@gmail.com. We may request photographs or further information to help assess the issue.

Where required by the Consumer Guarantees Act 1993, we will provide an appropriate repair, replacement, refund, or other remedy. We will cover reasonable return costs where required by law.

Your legal rights

Nothing in this policy limits or excludes your rights under the Consumer Guarantees Act 1993, Fair Trading Act 1986, or other applicable New Zealand law.

Contact

NYOGO Shop — Nyogo Limited
Email: nyogostudio@gmail.com